Support at Scoutware is managed through our client services team.

We view every relationship with a client as a partnership and welcome the opportunity to help you make the most of using Scoutware.

Scoutware is delivered as a live, on-demand service. Scoutware is entirely web-based - there is no hardware or software for your department to install and maintain - and just like your Scoutware Site, support is always available, 24x7, 365 days per year.

And you'll never need to purchase a separate and additional support plan to receive all-inclusive, first class support - it always comes standard with Scoutware.

CLIENT SERVICES

Our Client Services team offers a seamless service that begins with an initial interview continues throughout your Scoutware use. From day one, we'll guide you through the building and customization of your site, transferring of data into Scoutware, core training on how to use our software, specific training on how to create visually compelling content, as well as on-going support at no additional charge. If you would prefer to see us in person, we also offer on site training as well.


Since Scoutware was founded in 2001, we have trained over 2,000 coaches with varying levels of computer literacy. We tailor our training sessions to meet the specific needs of our clients and focus not just on how to use Scoutware but how to use it to accomplish your goals.

We offer introductory and ongoing training in several formats, including written documentation, multimedia tutorials, webinars, and most importantly one-on-one customized training sessions. This dedicated after-sales service offers personal information and assistance on all the details to ensure you are getting the most out of Scoutware.

COACH FRIENDLY

Scoutware is always changing and evolving. Your Scoutware site is the evolutionary byproduct of literally thousands of requests and suggestions from hundreds of coaches spanning every sport, at every level of college athletics. Our system is built to help simplify and manage your recruiting and communications process. As we continue to grow, we are constantly processing feedback as to how we can improve our service from the very people who use our product every day.

We are dedicated to the continual improvement of Scoutware and helping you make the most of our powerful tools, now and as your recruiting strategies evolve from year to year. To this end, we've assembled an all-star team of former college coaches and staff, all of whom used Scoutware with great success during their careers.

The Scoutware Coaching Staff includes:

Eric Konkol - Assistant coach with Tulsa, Tennessee, and George Mason Men's Basketball

Kate Cronin - Assistant Coach with Brown and Vermont Women's Basketball

Amanda Carmichael - National Championship Assistant Golf Coach at UCLA

Robyn Danahy - Administrative Assistant with UCONN Women's Basketball

Take advantage of learning first hand from coaches who have been there and are familiar with the challenges you face in recruiting. No extra charge.

Click here to learn more about how our coaches work to help you get the job done

UNLIMITED TRAINING

Our training is completely unlimited, free of charge, and can be repeated as often as desired. For those users that want to take the next step with Scoutware we also work with to show them third party software so that they can get the most out of Scoutware. We even provide an image capturing and editing tool called SnagIt to all of our coaches so that they easily create their own content for emails.

Click here to learn more about how you benefit from unlimited training at Scoutware

CREATIVE SERVICES

Scoutware's creative services team is one of the best in the business. We work with you to develop your own customized email graphics such as banners and letterheads, which will visually enhance your emails. Every Scoutware client is provided with an initial graphics package, with the ability to purchase additional graphics, or better yet, learn how to create your own custom graphics through Scoutware training.

Click here to learn more about how Scoutware creative services can enhance your image.

FREE UPGRADES

The email landscape includes a never ending infusion of new platforms and readers on the PC, Mac, Palm, Blackberry, Pocket PC, Sidekick, various cell phones, iPODs, hybrid MP3 players, email appliances, gaming devices, and more. Seems like a new option presents itself every day. At Scoutware, we are constantly testing and refining Scoutware to ensure that your messages are delivered in the best format possible as well as maintain their integrity when forwarded and replied to.

As a trusted email service provider, we are in the loop as ISP's continue to alter their requirements in the ongoing battle against spam. All development necessary to ensure that your messages keep getting delivered in the proper format is included under the license. No extra charge.

We are also continually developing Scoutware to provide premium communication tools. 2006 saw advances in areas such as interactive Scoutware Letterhead, dynamic newsletters, linked file attachments, and text messaging. Scoutware clients received all of these enhancements and much more through a series of standard upgrades, automatically, again at no extra charge.